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FAQ

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1. Can anyone be an REO broker?
2. What kind skills and abilities do I need?
3. Don't I need some sort of specialized training or knowledge?
4. This sounds too easy--what's the catch?
5. Okay, so why are you willing to share all of this now?
6. How do the banks and outsourcing companies feel about this?
7. That makes sense…but are there other reasons that the banks and outsourcing companies would use me instead of another agent?
8. How do I know that there are foreclosure listings in my area?
9. I've always heard that bank-owned properties are hard to sell, require lots of paperwork, and that they don't pay well.
10. What is a BPO?
11. I've done BPOs before--they can be a real pain, can't they?
12. I've done BPOs before. It took forever to get paid and I never got any listings. Why is that?
13. What if my computer skills aren't that good?
14. So that's all I need to be an REO Broker, and I can make a couple hundred grand a year?
15. What's to stop all the other agents in my area from joining up?
16. How many other agents will be in my area? Can't I be the only one?
17. Wouldn't I want to be the only NRBA member in my area?
18. What happens if I try this for a few months and then find out that this isn't for me?  Can I cancel?
19. How much does it cost?  What type of referral fees do you charge?
20. How long will it take for NRBA to process my application?

 
 
Q1. Can anyone be an REO broker ?
This is the question that we are asked most often. And quite honestly, the answer is NO. Sorry if that sounds harsh, but this isn't one of those "send your money and you're in” type deals. We all have 6+ figure incomes to protect, and we are not going to jeopardize that kind of money by allowing just anyone to come in to the group. There are certain skills and abilities that you must have to be an REO Broker, as well as the right attitude and commitment.
 
 
Q2. What kind skills and abilities do I need ?
You need a basic knowledge of residential real estate. If you are currently licensed, presumably you have that already. You will need an active membership in your local MLS. You will also need your own computer—nothing fancy, a Pentium-class system will work fine—with internet access and email.
 
Q3. Don't I need some sort of specialized training or knowledge?
Everything that you will ever need to know about handling REO listings comes with your NRBA membership. If you have been in the business for a few years, you are probably ready. If you are a brand new or very inexperienced agent, we would recommend that you take a basic appraisal course and perhaps a course in residential construction basics. These can be found at most real estate schools and community colleges, and are relatively short and inexpensive. As a lot of our newer members are weak in these areas, we have arranged with NYSAN to set up inexpensive online courses for these subjects to help bring everyone up to speed.
 
Q4. This sounds too easy--what's the catch?
The real problem is that with what we have put together, it IS that easy. That's why we are being so careful about who we bring into the organization. The only "catch" is that we require a very high level of quality and professionalism from our members. If you don't adhere to the Association’s standards and policies, we will immediately refund your money and send you on your way.
 
Q5. Okay, so why are you willing to share all of this now?
Simple. The industry is changing. The nature and way that REO is being done is changing with it. No single person can afford to keep up with it on their own. The form library, the custom database, publishing a directory, marketing, updates, knowing who has which portfolios to sell—no single individual or company is able to do it by themselves. We needed to form a group dedicated to keeping up with the changes…and the opportunities.
 
Q6. How do the banks and outsourcing companies feel about this?
That's the funny thing. The banks have been our biggest supporters. It was some of the current REO brokers who were apprehensive. They were afraid that our members would be taking their business from them. They have good reason to be scared, too, because our members willbe taking their business!
 
When we first started talking about setting up the NRBA, we went to the banks first—after all, they are the clients and they are the ones paying us. The banks loved it! One of the biggest headaches to them is finding qualified brokers who actually know how to handle REO. When a bank or outsourcing company is looking for a new broker in an area, they usually go to a certain "relocation directory" (one of which will list anyone who pays their $249.00 fee). Of course, when they call up that broker, the standard response is "Sure we know how to handle REO properties!" What else is any self-respecting agent or broker going to say?! They want the listing!
 
The problem is that the bank gets halfway through the transaction only to find out that they have hired someone who doesn't know what they are doing, and it ends up costing them a lot of money. The banks loved the fact that the NRBA would not only be screening the brokers first, but that we would be providing the necessary training and support for them as well. If the agent has a problem, an NRBA member will be there to help them out. Put yourself in the bank's position—to whom would you give your listings?
 
Q7. That makes sense…but are there other reasons that the banks and outsourcing companies would use me instead of another agent?
Yes, and a very big one—MONEY! By using NRBA members, the clients save a tremendous amount of time and money. We place a heavy emphasis on electronic forms and the NRBA library. We do so for some very important reasons. It not only saves our members a great deal of time, effort and money, it saves the banks even more. The old-fashioned way of sending information to a bank is by overnight mail and fax. When this information comes in, someone at the bank has to enter the information into the bank’s computer system.
 
Here’s one example that illustrates the point: Consider a standard BPO. It is usually faxed in, and then the hardcopy and photos are sent by overnight mail. The staff member at the bank has to take the information off of the paperwork and enter it manually into the bank’s computer system. With the use of electronic forms, it’s much easier. "Parsing" is the term for one computer program taking information from one file and placing it correctly into another. The NRBA electronic forms can be parsed.
 
The NRBA member's BPOs can be sent via email directly into the bank’s computer, where the information can be stripped out of it directly and input automatically into the bank’s system. This saves the bank about half an hour of labor time on each file. Do the math—some banks are doing five thousand BPOs a month. Multiplied by half an hour each to input, that's 2500 labor hours, which translates into $35,000 per month (or $420,000 per year) in cost savings just on the BPOs alone! And that's not even counting the other information that comes in that the NRBA forms can handle.

  Again, you're a bank--who gets your listings now?
 
Q8. How do I know that there are foreclosure listings in my area?

There are foreclosures in every marketplace around the country, no matter how small.  This question is one of the more frequent ones we get. Here are two insider's secrets (and one of the reasons that most REO brokers are able to keep such a low profile and that most agents don't know how many are actually out there):

  1. Not all banks require you to list their properties on the MLS.  You are free to "pocket" list them.
  2. Most banks, if they do want you to place the property on MLS, will not allow you to mention that they are bank-owned.

The bottom line is that in any market in the United States, at least 25-45% of vacant homes on the local MLS system are either bank- or corporate-owned.

 
Q9. I've always heard that bank-owned properties are hard to sell, require lots of paperwork, and that they don't pay well.
Of course you did. What did you expect to hear? "Yeah, I'm only working 40 hours a week, Monday to Friday, 9-5, and making over three hundred grand a year"? But that's the better answer. It's really very simple—you work in a real estate office, you know how things are. None of us wants anybody to know what we are actually doing—who needs half of the agents in town trying to steal our business? REO brokers are smarter than that. We keep a low profile and we know how to keep our mouths shut. We like the money.
 
Q10. What is a BPO?
BPO is short for "Broker's Price Opinion."They are very similar to a CMA. Some have a little more information, some a little less. Most are done as "drive-by," meaning that all you do is drive by the outside of the property, take a picture, and leave. You then fill out the bank's BPO form and send it in to them along with a picture. The big difference between a BPO and a CMA is that you get paid for a BPO! We charge between $50 and $125 per BPO. It gets better…some of us do over 100 of them a week! Does an extra $5000 or $6000 a week sound like a decent living to you? (My BPO business alone covers my three staff members salaries and my overhead--and then some! - Dr. Mike)
 
Q11. I've done BPOs before--they can be a real pain, can't they?
Then you haven't been doing them right.  Most banks require you to type their BPO on their special forms.  Using a manual typewriter, this can take up to an hour for each one.  Using our computerized forms, we do them in about 12 minutes.  That's five per hour!  At an average of $75 each, that’s $375 per hour—even taking into account another hour or two to check the properties and the cost of film, that's still over $100 per hour.  Are you making that now?

(By the way, most of us use digital cameras, so there’s no cost for film and developing either.)
 
Q12. . I've done BPOs before. It took forever to get paid and I never got any listings. Why is that?
Because you didn't know what you were doing or who you were working for.  There are a lot of "BPO mills" out there that do nothing but waste brokers’ time doing BPOs.  Banks hire them for back-up opinions.  The primary company and agent get the listing.  You have to know which companies actually get REO properties to list and deal only with them.  We know who they are and how to get to them.  When you join the NRBA, you'll know, too.
 
Q13. What if my computer skills aren't that good?
We've made everything as easy as we possibly can, and very user friendly. The worst thing you may have to do is play with Microsoft Word and ACT!© for an hour or two to get the hang of them. But both have extensive help menus and on-line tutorials—that's one of the reasons that we chose to use these programs.
 
Q14. So that's all I need to be an REO Broker, and I can make a couple hundred grand a year?
Yup.  Your own computer, internet access, an active real estate license, and MLS access.  We at the NRBA are going to provide you with everything else you need to know.
 
Q15. What's to stop all the other agents in my area from joining up?
The fact that they can't simply join at will.  You most likely were invited to this site via an email message.  That is the only way we are contacting potential members, unless they are already an REO Broker.  You cannot become an NRBA member without internet and email capability.  That alone eliminates nearly 80% of agents in most areas.

Furthermore, because we are a private organization, we are under no obligation to accept more members than we need in any given area.
 
Q16. How many other agents will be in my area? Can't I be the only one?
Exactly how many NRBA members/agents will be in each area will depend on the size of the local market, and even then they only come in if we feel they are qualified.  As far as being the only one—absolutely not.  And you wouldn't want to be anyway.
 
Q17. Wouldn't I want to be the only NRBA member in my area?
NO.  Let's explain another "secret" about REO listings and banks.

Most banks will maintain a list of several agents in each area that they have foreclosures in—they don't believe in "putting all of their eggs in one basket."  Most of them also don't want to overload a single agent or, conversely, to create an "800-lb gorilla" in a broker's office.  For those reasons, the majority of the banks will only allow an individual agent to have a few of their listings at any one time; hence, they have several brokers in each area and divide the listings up among them.  So the way to get 20 or 30 listings a month is to be on 10 or 15 different banks’ lists and get 2 or 3 a month from each.
 
The best way to get on a bank's list is to be recommended by another broker who is already on their list. That's one of the greatest advantages of NRBA membership:  we are the networking group for REO.  By having several NRBA members in an area, you will be able to work with each other and help each other get on to the different banks’ lists.  It's a quid pro quo arrangement.  This way everyone who is an NRBA member gets even more business.  And those who aren't NRBA members?  Too bad.
Q18. What happens if I try this for a few months and then find out that this isn't for me?  Can I cancel?
Any member is free to cancel at any time. We neither need, nor want, anyone in the organization that is not going to be a successful and productive member. We are looking to establish long term relationships, and build a quality broker network, and expect to have our members for many years to come. For these reasons, we chose to offer a "pay-as-you-go" billing system. Even though our membership fee is based on an annual rate, if you are on monthly billing, and after a few months, you find that REO is not for you, you simply have to notify us of your desire to cancel. At which time, you will be removed as a member and no further fees will be charged to you. For those members that elect to pay in full for the year, upon cancellation, we will refund the unused portion of your membership fee on a pro-rata basis.
 
Q19.  How much does it cost?   What type of referral fees do you charge?
There are no referral fees. As a matter of fact, we do not even permit them under our charter. The commission you earn from the listing and sale of any REO property is yours and yours alone to keep. We charge a flat membership fee that allows us to provide tools, training, and marketing support to our members. The membership fee is $165.83 per month, when billed to a major credit card. Some of our members choose to pay the entire annual fee ($1990) in one installment by check as they prefer to take the entire write-off in the current tax year. You are free to choose whichever option is more convenient to you.
 
Q20.  How long will it take for NRBA to process my application?
NRBA is receiving approximately 150-400 applications a month, please allow approximately 90 days from the date you applied for someone to contact you. NRBA does full reference checks on each and every single application that we receive, we know how eager you are to be a part of our association but we ask that you be patient.

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